How I Work
Start - and continue - with the customer
There is an old saying that "the customer is always right." Well, maybe not. But they are the customer and should be the central focus of everything a company does.
Data, data, data
Work with confidence and reduce risk by being data-driven. Start with what you know, look at analytics when available to see what you can infer, create your questions and then let's go get that data. (Remember that numbers AND softer, qualitative data are all data!)
Act with integrity
Promise, then deliver, and always act in a way that builds and maintains trust and respect.
Be consistent but always improving
Build trust with customers, peers, product teams and others by maintaining a high standard of work and doing what it takes to get the job done. Sometimes, that involves learning or re-learning a skill and that drives me to constantly improve.