Skills and Tools

• Lit Reviews
• Design and Experience Testing
  • Moderated and unmoderated
  • In-person and remote
  • Desktop| Mobile | Wearables 
  • Apps
  • Chatbots
• FinTech
• Rapid iterative testing (RITE)
• Jobs to be done (JTBD)
• Continuous Discovery
• Marketing/Brand Trackers
• Mind Mapping
• Landing Page Optimization
• Messaging & RTB testing
• Navigation Testing
• Card Sorts (Open and Closed)
• Survey design and analysis
• Competitive Analysis
• Benchmarking (Product, Service, Competitor)
• Concept Validation
• Brainstorm activities
• Heuristic Evaluations
• A/B Testing
• MaxDiff Surveys
• Root Cause Analysis
• Pricing
• IDIs
• Focus Groups
• Design Sprints
• Task Analysis
• Leadership
• Net Promoter Score (NPS)
• Customer Satisfaction (CSAT)
• 3 Es
• SaaS
• Agile
• B2B|B2C
• Lean Product Development
• Design Thinking 

Research Tools

• YouGov Brand Tracker
• SurveyMonkey/Momentive
• Alchemer (formerly SurveyGizmo)
• Qualtrics
• UserTesting
• UserZoom
• Usability Hub 
• Optimal Workshop/OptimalSort
• Harmoni
• Miro
• Suzy
• Feedback Loop
• Tobii Eye Tracking
• Loop11
• ClickTale
• Fuel Cycle
• Alida
• Loom

Project Management/Tracking

• Notion
• JIRA
• Trello
• Basecamp
• SmartSheet

Analytics

• Pendo